Warranty Policy – Men's Store

At Men’s Store, we stand behind the quality of our products and aim to ensure customer satisfaction. Our Warranty Policy outlines the coverage and claims process for eligible items purchased from our store.

1. Warranty Coverage

Men’s Store offers a limited warranty on select products. This warranty covers:

Manufacturing Defects: Issues in materials or workmanship that affect the product’s function or durability.
Faulty Parts or Stitching: Includes faulty zippers, broken buttons, or seams that come apart under normal use.

Note: The warranty does not cover normal wear and tear, accidental damage, misuse, or items altered or repaired by third parties.

2. Warranty Period

The warranty period for eligible products is 1 year from the date of purchase. Items not specified as covered under warranty are not eligible for warranty claims.

3. Non-Warranty Items

The following are not covered under the Men’s Store warranty:

General wear and tear, including fading, pilling, or minor scuffs
Damage caused by improper care, misuse, or accidental damage
Customized or altered products
Clearance or “Final Sale” items (unless they arrive with defects)

4. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

Contact Customer Service: Email us at [email protected] with your order number, a description of the issue, and clear photos of the defect.
Evaluation: Our team will review your claim and determine if the issue falls under warranty coverage. We may request additional information or images.
Resolution: Once approved, Men’s Store will repair, replace, or provide a store credit for the defective item, depending on product availability and at our discretion.

5. Return Shipping for Warranty Claims

Domestic Customers: For approved warranty claims, Men’s Store will provide a prepaid shipping label to return the defective item.
International Customers: Shipping costs for warranty claims may be the responsibility of the customer. Please contact our Customer Service team for assistance.

6. Replacements and Repairs

Replacements: If a replacement is issued, it will be of the same model and size as the original item. If the item is no longer available, we will offer a comparable alternative or a store credit.
Repairs: Minor repairs may be offered as a solution if appropriate. Repair times will vary, and we will inform you of any expected delays.

7. Exclusions and Limitations

This warranty is non-transferable and applies only to the original purchaser. Men’s Store reserves the right to deny any warranty claim if we determine that the issue is not covered under our policy.